Earlier this year, our Product Management team delivered a series of comprehensive training sessions for the wider TIFS team. Delivered between May and July, the sessions were designed to ensure that TIFS employees have a thorough and professional understanding of our products. To ensure that the sessions took the varying levels of technical understanding of our staff into account, the sessions were tailored for different people. Level 0 sessions were designed for those with a very basic understanding, Level 1 was suited for those in sales roles, and Level 2 sessions were designed for the experts in our engineering department.

Each level focused on different products and target groups. Level 0 sessions provided a basic understanding of both our traditional and new product portfolio, while Level 1 went slightly deeper, examining our new Coolant and Refrigerant products. Both levels were suitable for members of our sales, engineering, purchasing, quality, and operations teams.

Level 2 was more advanced, taking a deep dive into the technical specifications and troubleshooting processes of our Coolant and Refrigerant products and modules. The sessions were held at our state-of-the-art e-Mobility Innovation Center (eMIC) in Rastatt, Germany, and TIFS employees from South Korea, Japan, India, the United States, France, and China were present for a series of hands-on activities and in-depth discussions about the product lines. These discussions included extensive technical reviews between the delegates and trainers.

Having gained practical knowledge and skills from the immersive sessions, the delegates are now equipped to deliver effective training to colleagues in their local teams. We would like to express our thanks to our team of product experts for sharing their insights and delivering the sessions.