IT Analyst II (Client Support)
Tech Center - Poland Poland
Alternate Title: IT Specialist
Description:
Position Summary:
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Responsibilities of Position:
- Receive customer issues via phone, email, ticketing system or other modes of approved communication.
- Respond to customer issues and provide updates via phone, ticketing system or other modes of approved communication.
- Resolve problems related to hardware, software, and network.
- Utilizes ticketing system to track, prioritize and report on customer issues from initiation to closure.
- Initiates escalation when required.
- Complete hardware deployments.
- Deploy, install, and configure software.
- Follow all TI and IT published processes.
- Meet deadlines as established.
- Off hours support as required.
Skill Requirements:
- Customer service driven with an enthusiastic, positive attitude.
- Able to work in fast paced environment and multi task.
- Strong professional and interpersonal skills, treats people in respectful and professional manner.
- Strong troubleshooting and problem solving abilities.
- Able to manage Windows Systems and Network Users in Active Directory.
- Excellent written and verbal communications skills.
- Work and act in a safe manner.
- Flexible work schedule.
- Competent in Microsoft Office products (Outlook, Excel, PowerPoint, etc.).
Education and Experience Requirements:
- 4 year IT degree/no IT experience or
- 1-5 years of IT experience with non IT degree or
- 1-5 years of IT experience w/no degree with certifications
- High school diploma or equivalent required.
Licensing or Special Certification Requirements:
- Driver’s License.
Physical Requirements:
- Ability to work at a computer for a long period of time.
Working Conditions:
- Occasionally lifts and carries up to 25 pounds.
- Some of work time is spent standing, walking, lifting and bending.
Education:
High school diploma or equivalent required.
EEO Statement:
TI Fluid Systems is committed to
equal employment opportunity regardless of race, color, religion, sex,
national origin, sexual orientation, age, citizenship, marital status,
pregnancy status, disability, gender identity or Veteran status.